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Posted 17. March 2009, 12:55 by Emma Edwards comments (16)
Category : Home   Industry developments

As Google has yet again strengthened its brand by acquiring the phone firm GrandCentral in 2007 which allows the user to maintain the same phone number for life. Google’s new service has the ability to allow users to make cheap international calls – this service has been given the name ‘Voice’, it also provides a speech-to-text feature for a voicemail service. It hopes to challenge other similar product services such as Skype and leading mobile phone companies.

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This is the latest attempt by Google to reach out beyond their ‘Search’ capabilities and entre new realms and challenge the future of Google in an ever changing and demanding environment for internet based organisations.

According to Google representatives, domestic calls will be free but international calls will require users to set up a Google Checkout account. Calls to landlines in the UK will cost 2 cents per minute but is currently only available to GrandCentral customers.

A report in February by the Kelsey Group suggested that “about 20% of U.S. cell phone subscribers are on the mobile web right now and only about 5.2 million are doing searches”.
Mr Arnold said that if Google perfected its speech-to-text feature to other languages, all bets were off.

Kevin Bankston Senior attorney at the Electronic Frontier Foundation suggests that “in the next decade, Google will continue to be the Dr. Jekyll and Mr. Hyde of digital free speech and privacy. On the one hand, Google’s innovative tools for finding and publishing online content have been and will continue to be a boon to the Internet’s billions of users, fostering free speech and open access to information on an unprecedented scale. On the other hand, Google will also continue to be the primary innovator when it comes to finding more powerful and invasive ways of tracking and monetizing Internet users’ private online activities.â€?

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Comments
Posted by: Nick Rogers - 17. March 2009, 13:31

I think this is a good idea, i think google will bring compitition to the market and help drive prices down. How much did they buy the company for emma? I know SKYPE is such a big company but i would be interested to know how much money they actually make……i cant imagin parents being that into it.

Posted by: TB - 17. March 2009, 13:37

I think this is definately a smart move for Google and because the site has such a good reputation, I would assume that a lot of people will at least have an interest in looking into the phone firm, if not becoming a member.

Posted by: Elliott - 17. March 2009, 16:29

Google are getting far too powerful. What will they venture into next? Critics are right to comment on the privacy invasion but the current mobile phone system invades our privacy at virtually the same level.

Posted by: Jenni - 17. March 2009, 21:33

i agree with elliot, i think google need to stick to online endevours – there is already a lot of clutter in the mobile phone industry and what will such a massive brand coming into that market do to the smaller phone brands?

Posted by: Dinham - 17. March 2009, 21:40

I think with the strength that Google has as a trustworthy established brand they might do quite well, and it does make sense that they move into phones?! As they are already heavily linked with apple and the iPhone, why not take it a step further?!

Posted by: AmyWal - 17. March 2009, 22:24

Google seems to definitely be a force to be reckoned with! I personally still see them predominantly as a search engine provider but do use Google Mail and Blogger so I guess I too am slowly being Google-ised in more areas of my life. I say now that I’m not sure I would really bother with a telephone service offered by Google because I currently have Talk Talk, through which I can call internationally for free, ok it’s not on my mobile but I don’t currently need to make international calls on that. I may do in the future, in which case the Google phone service might be more appealing. Is this only available in the US though? I do agree with Jenni that there is quite a lot of clutter in the mobile phone industry with Virgin as a big player in my estimations – Google’s certainly not afraid of ‘a bit’ of competition though are they!

Posted by: Ryan Cook - 18. March 2009, 00:21

Do you perhaps think that Google are trying to be the next Virgin? Expanding into all these different areas, with the Richard Branson ‘entrepreneur’ state of mind. Yeah I think that Google is getting really powerful, but I think they have a very strong brand name, with good brand loyalty, so why not play on this?

Posted by: Steph - 18. March 2009, 10:01

yeah I agree Ryan,because they have such a strong brand name and seem to be so powerful already I imagine that they would do quite well. It may be good for consumers too as Nick said hopefully it will encourage some competition with pricing.

Posted by: Elliott - 18. March 2009, 10:17

Google are trying to be more then Virgin, Google want to have a monopoly over services on the Internet!

Posted by: Steph - 18. March 2009, 23:24

I think they are doing a pretty good job of achieving it too!

Posted by: Jess - 19. March 2009, 00:26

Providing the call quality is OK, I think that Google could make a lot of money with this idea, I imagine there would be plenty of US companies happy about reducing the costs of their mobile bills, but having used Skype, if the quality is similar, it may well just be another addition to the already saturated mobile market.

Posted by: Kristiane - 19. March 2009, 16:24

This is a very clever idea implemented by Google in creating competition and expanding the market. Also, with Google’s well established, positive reputation, this has the potential to a very effective, successful campaign as well as an opportunity to extend their services. However, I have and will continue to use Skype due to it’s reliable, free and user-friendly service. Also, I have grown accustomed to Skype and my family and friends are also signed up, and by staying with this service this would save me time and effort in getting all my contacts to change over to Google.

Posted by: ryan mcl - 19. March 2009, 17:12

forget the government losing your data

google has the potential to know a lot more!

Posted by: Nic - 20. March 2009, 21:37

I think this is a good idea on Google’s part but it will take alot for people to leave networks such as O2 and TMobile as often they have built up a relationship with a brand and can gain special offers that way.

Skype is a well established company and is now being realised as an alternative to traditional phone calls. A strong PR/Marketing/Advertising campaign will need to be put in place so consumers will be aware of the new service google has to offer which is something that has let them down in the past.

Posted by: Ryan Cook - 22. March 2009, 21:54

I don’t mean to go off topic from the mobile networks, but did you know that Google now have their own Internet browser as well?! I’m using it now actually. My Internet Explorer was playing up and I couldn’t download Firefox, so downloaded Google Chrome. It’s actually really good, a lot faster than Internet Explorer, and still so simple to use! Maybe Google are well on their way to becoming the next Virgin!

Posted by: Portugal Paul - 2. April 2009, 10:28

Link to full article needs sorting out. An extra “t” got caught up in the mix.